Delivery

General Information
1.1. This Delivery Policy sets out the terms and procedures related to the delivery of goods.
1.2. The e-store (hereinafter referred to as the "Website") is the online platform owned by the company Ecozyme.

2. Delivery Area
2.1. We offer delivery throughout the territory of the Republic of Lithuania and to other European Union countries.
2.2. If you wish to have goods delivered to other countries, please contact us to receive information about possible delivery options and applicable terms.

3. Delivery Time
3.1. We strive to deliver your goods as quickly as possible.
3.2. Delivery time depends on the selected delivery method, destination, and other factors.
3.3. The usual dispatch time is 1 business day.
3.4. The delivery time is 2–3 business days. In case of any delivery issues, the Store undertakes to work with the Customer to find the best solution.

4. Delivery Process
4.1. We use reliable delivery services and aim to ensure that goods are delivered safely and on time.
4.2. Please ensure that the delivery address you provide in your order is correct and accurate, including the phone number needed to receive the pick-up PIN code.
4.3. Once your order has been dispatched, you will receive a notification with the tracking number so you can monitor its delivery status.

5. Receipt of Goods
5.1. Please check the condition and accuracy of the goods upon receipt.
5.2. If you notice any damage or inaccuracies, please contact us immediately to report it.

6. Final Provisions
6.1. This Delivery Policy is effective from the moment you use the Website and applies together with the Terms of Service.
6.2. We reserve the right to amend this Delivery Policy at any time by posting the changes on the Website.