Returns

When purchasing from the ecozyme store, every customer is given a 14-day return guarantee on goods of satisfactory quality, starting from the day the goods are received.

To return goods of satisfactory quality:

2.1. You must contact us in advance by email at pardavimai@ecozyme.online; goods will not be accepted back without prior notice and agreement on the return.

2.2. Explain the reason for the return and attach proof of purchase.

2.3. The item must be unused, with its labels attached and in its original packaging, undamaged and in resaleable condition.

To return faulty goods, follow the steps listed in point 2 (point 2.3 does not apply in this case).

The Store undertakes to provide the consumer with a reasoned written response no later than 10 business days from the date the consumer's request is received.

If the ordered item has no manufacturing defect and the Customer withdraws from the contract, the Customer will be refunded the shipping costs included in the price of the item and the price of the item itself, i.e. the amount paid by the Customer.

If the ordered item has a manufacturing defect or was damaged in transit, the online store undertakes to replace it or refund the buyer. The shipping/return costs will be refunded/covered by the Store.

The Store sells goods that meet the conditions specified in the order. Where goods delivered to the Customer do not meet certain requirements of the order, the Customer agrees first to notify the Store immediately in writing at the email address provided by the Store, and the Store undertakes to take all steps to remedy the defects, provided such defects arose through the fault of the Store or third parties acting on its behalf. The Store will remedy the defects within a reasonable period agreed with the Customer; if the defects are not remedied, the Customer has the right to defend their rights in accordance with the procedure laid down in the Civil Code of the Republic of Lithuania.