Privacy Policy

Last updated: June 20, 2025

ECOZYME operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a carefully curated shopping experience (the “Services”). ECOZYME works with Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or other transaction using the Services, or otherwise interact with us. To the extent that there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal data we collect or process

When we use the term “personal data,” we mean information that identifies you or another individual or can be reasonably associated with you or another individual. Personal data does not include information collected anonymously or information that has been anonymized in a way that does not allow you to be identified or reasonably associated with you. Depending on how you use the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including derivatives of such personal data:

• Contact information including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction information, payment method, payment confirmation and other payment information.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to cart, add to wishlist or purchase, return, exchange or cancel, and your previous transactions.
• Communication with us including information you provide when communicating with us, for example by sending a request to our customer service team.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage Information including information about your interactions with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you , including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
• Automatically through the Services , including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers , including where we use such providers to enable the use of certain technologies and where they collect or process your personal data on our behalf;
• From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• To provide, personalize and improve the Services. We use your personal data to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and products of interest, send you communications related to your account, process purchases, returns, exchanges or other transactions, create, manage and otherwise administer your account, arrange shipping, facilitate returns and exchanges, provide you with the ability to post reviews and create a personalized shopping experience for you, such as providing product recommendations related to your purchases. This may include using your personal data to better personalize and improve the Services.
• Marketing and Advertising. We use your personal data for marketing and advertising purposes, such as sending you marketing, promotional and promotional communications by email, text message or post, and showing you online advertisements for products or services on the Services or on other websites, including advertising based on items you have previously purchased or added to your cart and other activities on the Services.
• Security and Fraud Prevention. We use your personal data to authenticate your account, ensure a secure payment and shopping experience, detect, investigate or respond to potentially fraudulent, illegal, unsafe or malicious activity, and ensure the security of the public and our services. If you decide to use the Services and register an account, you assume responsibility for the security of your account data. We strongly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with you. We use your personal data to provide customer service, respond to your inquiries, provide effective services, and maintain business relationships with you.
• Legal reasons: We use your personal information to comply with applicable laws or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil claims, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose your personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes and in accordance with this Privacy Policy. Such circumstances may arise:

• With Shopify, suppliers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping activities).
• With business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized advertising on third-party services based on your online activities with various merchants and across websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you to show you targeted advertisements and marketing communications based on your online activities with various merchants and across websites.
• When you indicate, request, or otherwise consent to us disclosing certain information to third parties, for example, to send you products or through social media widgets or login integrations.
• With our affiliates or otherwise within our group of companies.
• In the event of business transactions, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), enforce any applicable terms of service or policies, and protect or defend the Services, our rights, and the rights of our users or others.

Connection with Shopify

The Services are provided on the Shopify platform, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services to you. The information you provide to the Services will be transferred and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services to you. In addition, to protect, grow, and improve our business, we use certain Shopify enhanced features that include data and information obtained from your interactions with our store, other merchants, and Shopify. In order to provide these enhanced features, Shopify may use personal data collected about your interactions with our store, other merchants, and Shopify. In such circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you may have, please review the Shopify User Privacy Policy . Depending on where you live, you may have certain rights regarding your personal data here at Shopify Privacy Portal Link .

Third-party websites and links

The Services may provide links to websites operated by third parties or other online platforms. When using links to websites that we are not affiliated with or do not control, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained therein. Information that you provide in public or semi-public areas, including information that you share on third-party social networking platforms, may also be visible to other users of the Services and/or the relevant third-party platforms, without limitation to our or third-party use. The inclusion of such links does not in itself indicate or imply that we endorse the content of such platforms or their owners or operators, except as otherwise stated in the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect any personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal data, you may contact us using the contact information below to request that it be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as such terms are defined in applicable law) the personal data of individuals under the age of 16.

Security and storage of your data

Please note that there are no perfect or invincible security measures, so we cannot guarantee “perfect security”. In addition, any information you send to us may become insecure during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

The period for which we retain your personal data depends on various factors, such as whether we need the information to manage your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute and may only apply in certain circumstances, and in certain cases we may deny your request where permitted by law.

• Right to access data/to know. You may have the right to request access to your personal data that we hold.
• Right to erasure. You may have the right to request that we erase your personal data that we hold.
• Right to rectification. You may have the right to request that we correct any inaccuracies in your personal data that we hold about you.
• Right to data portability In certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of the personal data we hold about you and to request that we transfer it to a third party.
• Communication Preferences Management. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights as set out in the Services or by contacting us using the contact information below. To learn more about how Shopify uses your personal data and all of your rights, including those related to the data Shopify processes, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before fulfilling your requests, we may need to verify your identity as permitted or required by applicable law. You may, subject to applicable law, designate an authorized representative to make requests to exercise your rights on your behalf. Before accepting such a request from a representative, we will require the representative to provide evidence that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details below or to lodge a complaint with your local data protection authority. If you are in the EEA, you can find a list of the responsible data protection supervisory authorities here .

International transfers

Please note that we may transfer, store and process your personal data outside of your country of residence.

If we transfer your personal data from the European Economic Area or the United Kingdom, we will follow recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any other equivalent contracts concluded by the relevant UK competent authority, unless the data is transferred to a country which has been determined to ensure an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact information

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please call us, email us at sales@immt.lt, or contact us at Laisves aleja 110, Kaunas, 44292, LT. In accordance with applicable data protection laws, we are the controller of your personal data.